Cancellation and Missed Appointment Policy

When an appointment goes unfilled, someone who needed care that week misses the chance to be seen. This policy exists to keep appointment times open for the people who need them, and to respect the time your therapist has set aside just for you.

Giving Your Therapist Enough Notice

We ask for at least 24 hours (1 day) of notice when you need to cancel or reschedule a session. Early notice gives us time to offer your appointment to another client who is waiting to be seen.

Please keep in mind that missed appointments are not covered by insurance. Sessions that are canceled late or missed entirely are billed directly to you, not to your insurance plan.

How to Cancel an Appointment

You can cancel or reschedule in whichever way is easier for you:

• Call our office at (630) 447-8818 and choose your therapist's extension to leave a voicemail directly with them.
• Log in to the secure Client Portal to manage your appointment online.

Late Cancellations and No-Shows

A late cancellation is any cancellation made with less than 24 hours of notice. A no-show is a missed appointment without any notice at all. Both leave an appointment time empty that another client could have used.

When Life Happens

We get that some things are outside your control. If weather, transportation, or childcare gets in the way of coming to the office, ask your therapist about moving your session to phone or video instead of canceling.

If you are in couples therapy and one partner cannot make it, we encourage the other to attend solo rather than cancel the session. There is still meaningful work to do, even one person at a time.

This policy is not a punishment. It is simply how we keep appointment times available for everyone who needs them, including you.

Thank you for understanding, and for the trust you place in us.